Every collectible sold by Umami Vault is individually inspected before shipping. Because many of our pieces are rare, limited or one-of-a-kind, our returns policy differs from traditional retail — it is written for collectors, not for warehouses.
Returns may be accepted in a small number of clearly defined situations.
Requests must reach us within forty-eight hours of delivery, accompanied by photographs of both the parcel and the piece itself.
Because of the collectible nature of the pieces we offer, the following cannot be returned for a change of mind:
All sales on these pieces are considered final unless one of the eligible return conditions applies.
To qualify for a return, the piece must arrive back to us:
If the return is due to an error on our side, Umami Vault covers the return shipping in full and arranges a fully insured courier.
If the return is not approved, shipping costs remain the responsibility of the collector.
Once a returned piece has been received and inspected, refunds are issued to the original payment method.
Processing typically takes between five and ten business days, depending on the payment provider.
Pre-orders may be cancelled at any point before dispatch, with a full refund.
Once shipped, pre-orders follow the standard Returns & Refunds policy. If a manufacturer cancels or significantly delays a release, collectors may request a refund at any time.
If your parcel arrives visibly damaged, a few small steps make everything easier:
This allows us to move quickly on courier insurance claims and to protect the piece — and your acquisition — from the outset.
For any return or refund request, write to us at general@umamivault.com.
Please include:
Our objective is not simply to complete a transaction, but to build long-term trust through authenticity, honesty and exceptional service.
Read our product standards →